FAQs
After the Deepwater Horizon died you still find our collected links and information regarding the "nightmare Deepwater Horizon" that we gathered to inform our guests. This issue has impacted us and other house owners - long-term also. It is a shame - after having received if - only few bookings betweeen April and September 2010 - to have to learn now that some people expect to rent luxury high quality houses for a cheap budget price. We will not participate in this game. To make sure no-one will forget the catastrophy, we have decided to keep the information given on our website for the time being.Ahead of all FAQs we would like to give you some additional information due to the oil spill: In Cape Coral and SW Florida experts do not expect to receive any oil from the Deepwater Horizon- The beaches are clean! Good news dated July 15: BP Says New Cap Stops Flow - more details below! |
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As we get often requests from guests and interested people we would like to point out that experts confirm - due to all current information they have and - thanks to the gulf stream - the area of SW Florida and especially Cape Coral will not head any confrontation with any oil spill. It is more likely to find oil from the Deepwater Horizon in Europe than in Cape Coral. Please find below a few information and links to websites hoping that we can focus furtheron on offering our guests very nice luxury vacation rental houses where they can spend their dream vacations! |
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As bad the issue Deepwater Horizon is - we kindly ask you to go ahead and spend your vacation in Cape Coral and South West Florida. Please do not believe the often unqualified information which is often given. There is no reason not to spend you dream vacation in Cape Coral. The area sufferes heavily from the wrong information given! The gulf of Mexico is big and the desaster and oil spill is far away! Good news dated July 15: BP Says New Cap Stops Flow:
Please find very interesting information under: http://www.dep.state.fl.us/deepwaterhorizon We do not make direct links, because then you do not get back to our website. Thanks for your understanding. |
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| Sources: http:/www.nytimes.com/Interactive/2010/05/01/us/20100501_oil-spill-tracker.html
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| Sources: www.geoplatform.gov/gulfresponse According to the webmaster of this website you will find ongoing current updated information. | |
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Sources: www2.ucar/edu/sites/default/files/news/images/features/2010/oil_slick-map.jpg please klick on Florida Travel Update below, to find the latest travel news for Florida. If you wish to get the latest information about the area of Cape Coral go on:
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- Additional Costs
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Q: How much is the electric fee? How do I pay that?
A: Please find under price information wheather the owner grants an allowance and the costs per kWh you have to pay. As the costs you are looking at depend on your behaviour (e.g. whether you keep the doors and windows open while the airconditioning is running), on the outside temperature, how often you heat the spa etc, we cannot make an estimate. Please note that if you use the airconditioning during winter time as a heater it costs much more the in summer the airconditioning. In most cases the electric costs will be deducted from you deposit.
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Q: How much is final cleaning and how do I pay for it? Can I do the final cleaning?
A: Final Cleaning are costs that will be collected cash / travelers' cheques by the property manager during check-in. The amount is shown under price information. Final cleaning has to be arranged by the property manager. You have to leave the house broom-clean, please.
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Q: Do I have to pay for water?
A: You do not pay anything for water,it is free.
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- Calendar / Availability
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Q: How do I know the availability of the house I would like to rent?
A: There is a calendar of each house, below the price information. The calendars are updated after every new booking, but we might be in the position just making another one, so please do not book any flights, trusting you get the house, without having double checked with us by e-mail or over the phone. The contact information are under "contact". Please note that arrival and departure days are always NOT marked in the calendar. A booking will be marked as "pending" after the contract was signed. When the payment has been received the time will be shown as booked.
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- In Cape Coral - The House
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Q: How do I get access to the house?
A: We are going to send you a code for the key lock box. The code will be prepared in the afternoon of the arrival and the key will be put into the box then. Outsides lights will be on but in any case it is helpful to have a small flash light to see the numbers of the key lock bos easier.
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Q: How and when do I get information about the house, e.g. A/C, pool heater and pump?
A: You will get those information during check in by the property manager. Check-in is usually in the morning after your arrival day. The property manager will be glad to answer all questions that might occur.
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Q: Does the property manager speak English?
A: Yes, The property manager speaks English and German fluently.
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Q: Do I have to bring beddings and towels?
A: No, all houses are equipped with bedding and towels, you have to bring your personal belongings only.
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Q: When is check-in, when check-out?
A: Earliest check-in is 4 p.m., check- out is 10 a.m., i.e. not the check-in with the property manager, but when you can get access to the house and when you have to leave the house at the latest. Exeptions can only be agreed upon with the property manager. We ask for your understanding that no exeptions can be made for early check-in or late check-out when differnt parties are leaving /arriving the same day. The house has to be cleaned properly and takes its time. We kindly ask for your understanding that during cleaning due to insurance reasons no guests are allowed in the house. Storage of any kind of personal belongings is at your own risk. The "real" check-in and check-out will be done on appointment with the property manager. Check-in is usually in the morning after your arrival day. The property manager will be glad to answer all questions that might occur.
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- Location in Florida and in Cape Coral
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Q: How close are the next airports, is it to restaurants, to the beac, gulf couses adn shopping malls?
A: Cape Coral is in Southwest Florida. The international Airport Fort Myers can be reached within 30-40 minutes. From Miami International Airport you get here in aprox. 2.5 hours. Restaurants are available within 3- max 10 minutes. You get to the closest beach within 2 - 15 minutes. There are serveral different golf courses in the area. Plenty of shopping malls are also in the area. Please find detailed information on our website.
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- Pets
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Q: Can I bring my pets?
A: No, sorry, pets are not permitted.
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- Price Caluclation / All in Price
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Q: How do I know how to calculate the rental rate? Can I get an all-inclusive price?
A: You find the prices per week regarding the amount of possible guests under price information. If you wish to get the price for 12 days you take the weekly rate divide it by 7 and multply it by 12. Please consider the amount and ages of the kids that stay for free. Additional kids have to pay full price, i.e. if 2 kids up to 12 stay for free and you travel with 4 kids, for 2 kids you have to pay. As we do not know how much power you will use, we are not able to give you an all-inclusive price.
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Q: How much tax does occur?
A: 5% Sales and 6% Tourist tax, i.e 11% in total.
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- Reservation / Booking
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Q: How can I make a reservation?
A: We can offer you to give you a call, if short-term another prospective guest is ready to book for the same time. Due to he high amount of inquiries, we are sorry, but we cannot take any reservations. Should you wish to book a house,please let us have the following information: Arrival and departure day, your full name, address, phone and cell-phone number, names of all guests and their dates of births. We will prepare a contract, send it to you to sign it with the request to send it back preferable by e-mail. Then we sign it and return it to you.
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- Terms and Conditions
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Q: Do I have to make a deposit?
A: Yes, You do. The amount is mentioned under the price infomation under each individual vacation rental home.
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Q: When do I get my deposit back?
A: We return it between 2 and 6 weeks after you left. Power usage will be decucted and if there are any damages you caused, we will check with the owner whether and how much to deduct. In any case we recommend to be insured for such cases.
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Q: What happens in case I have to cancel my vacation?
A: Please inform us as soon as possible and if possible by e-mail. If the house is re-rented for the same days cancelled a prorated refund will be given. Should the renter cancel the contract the down payment will be forfeited. No refund will be given if property is not re-rented for the same days cancelled. We will make every effort to re-rent the reserved property for the same time period. To protect against the loss of your rental payments, travel insurance is strongly recommended.
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Q: What is the down payment and when and how do I have to pay it and the remaining payment?
A: The renter arranges the down payment within 1 week of initial reservation. The amount is 30% of the net rental rate, minimum is USD 840. Both the deposit and the payment of the balance due will be transferred 6 weeks ahead of arrival. Payments must be drawn on US funds. You pay by cashier’s checks if you are an American customer. Customers from other countries have to make a bank transfer. All transfer costs have to be paid by the renter.
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Q: Can I pay by credit card?
A: Unfortunately you cannot.
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